Proper phone etiquette has grown into a valuable skill that employers are looking for, but the younger generations are having a tough time handling these business-like conversations. Valerie Belusko, Community and Economic Development Educator for the University of Illinois Extension, attributes this failure in phone etiquette to the lack of landline phones that remain in family homes.

As most business settings continue to rely on landline phones, communication skills and tactics for that channel are still very relevant says Belusko.

Belusko provides some of the tips that are involved in her programming to ensure students have a better understanding of how they should be sounding over the phone.

For Community and Economic Education programming contact Valerie Belusko at 217-532-3941.

Valerie Belusko appeared as a guest on the WTIM Morning Show.